Frequently Asked Questions
Here is a carefully compiled list of the questions we hear the most often to help you begin your upholstery journey.
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We offer a range of upholstery and trimming solutions designed to meet your needs, from residential and commercial furniture to automotive and marine. Whether you have a small project or are scaling something bigger, everything is tailored to help you move forward with clarity and confidence.
Check out our Services page for a guide to some projects we can complete.
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As upholstery is labour intensive, buying new can be cheaper compared to reupholstering.
This is generally due to factories relying on mass production, automation, lower cost or quality materials and lower cost of labour with factory workers. Typically, older furniture features hardwood frames, and superior joinery that cannot be found in budget-friendly modern pieces and these can be the items that are worth the investment. An accomplished professional in any field will not only include the cost of a particular project in their labour pricing, but their years of knowledge, skill and experience to be able ask the right questions, know how to execute and complete the project to a high standard. This goes right down to a small project or repair.
Any “off the shelf” items will usually be less expensive than bespoke pieces customised specifically for you and your space for these reasons.
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When considering reupholstering your furniture there are a few things you should take into account to decide if it is worth taking the plunge.
Quality Older pieces of furniture were made to last, quality over quantity. These items have “good bones” and will likely have another few life cycles in them.
Practical That item that fits into your space perfectly, is the most comfortable and you just cannot find anything new suitable to replace it.
Sentimental An item from your childhood or that belonged to a cherished relative, full of memories or emotional connection.
These are all important points to reflect on to determine if your particular piece of furniture is worthy of the investment to prolong its life and love it and honour the memories for many years to come.
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After the discussions, decisions and quoting, the labour side can be quite intensive.
For existing furniture, the frame is completely stripped down, to the foam, all existing fabric and staples removed in reverse order to how they will be replaced.
An inspection of the internal components of the frame is conducted including the timber frame itself, webbing or springs and foam.
The fabric is removed carefully to allow patterns to be made off existing fabric panels.
Patterns are arranged on the fabric allowing for pattern repeats and any new panels, such as for piping, are measured out while ensuring all panels are aligned with consistent fabric grain direction.
The fabric is marked, cut and if necessary overlocked as well. The required panels are then sewn together and begun to be replaced on to frame after any repairs have taken place. The last fabric panel that was removed, is first panel replaced.
For a new item such as a boat cover, outdoor furniture covers or squab, the fabric must be measured marked and cut by hand without patterns.
Finishing touches, including upholstery nails, refitting the legs and installing marine fittings are the final steps.
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Because each project is unique and there are so many factors that go into pricing, we prefer to have a good idea of all details of individual projects before quoting to be sure everyone is on the same page and we can provide a more accurate price. Usually, a photo, approximate measurements and any desired design features are a minimum.
See all the ways you can request a quote from us on our Contact Us page.
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We offer flexible pricing based on project type and complexity. After initial contact with us and all necessary details have been provided, we’ll prepare an itemised and transparent quote with no hidden costs.
If you would like to request a quote for your project, visit our Contact Us page for ways to get in touch.
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Getting started is simple. Reach out through our contact form, send us an email or give us a call—we’ll walk you through the next steps and answer any questions along the way.
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Yes. For customers who choose to supply their own fabric we do charge a COM (customer’s own materials) fee, which is calculated as 15% of the labour. It is essentially a handling/cutting fee which would normally be covered if we were to supply the fabric. The purpose of the fee is to account for loss of profit margin, logistics (receiving, inspecting and storing), confirming the correct fabric and meterage has arrived, and assuming the risk inspecting for damaged or flawed fabric.
We have accounts with most major fabric suppliers in New Zealand and have a selection of fabric samples in the workshop. If we don’t have something you like, we can always order in samples or cuttings for you. See our Fabrics and Supplies page for some websites to browse.
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Once we have quoted your project, confirmed all the final details and received a deposit we can schedule you in and order your materials. These first steps can be completed with 24 hours of first contact if we have all the required information and you are a quick decision maker. We aim to reply to emails within 1-2 business days.
Depending on the size and complexity of the project you should expect your project to be completed within 1 week of your scheduled date.
If you have a specific date you need your project completed by please let us know at time of quoting. We will endeavour to schedule you in and have your project completed within your time frame.
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In most cases, yes.
Pricing for pick up and delivery will depend on your location and the size and type of project. On occasion we may use professional removalists to undertake this task on our behalf. If you would like this included in your quote, please let us know.